Hi,
I paid for PRO account 2 weeks ago!!
Still when pricing is implemented, my account has not been upgraded to PRO.
It has been 3 days since I have emailed for this but there is no response to it!
Please look into this.
This is not a good experience that despite paying early, I am not upgraded to PRO and unable to add designs.
Hi @CM_02 , I’m really sorry to hear about the trouble with the Pro upgrade.
We’ve been working to resolve this issue for you. I can confirm that your Pro subscription is active and linked to your current account. The profile update should happen automatically, but it might require you to log out and then log back in to see the changes. Could you please give that a try?
We’re truly sorry for the inconvenience this has caused you, especially after you’ve made the early commitment to go Pro.
Regarding our response time, we get back to all our Pro members within 1 business day, and your queries are indeed a priority for us.
Thank you for your patience and understanding as we work through this. If you’re still facing issues after re-logging in, or if there’s anything else I can assist you with, please don’t hesitate to get back in touch.