Payment method not authenticated

Greetings.

I’ve just created an account on the forums, and have used both Linearity Curve and Move prior. I’m trying to subscribe to the existing user plan. However, when I try to pay using PayPal, it keeps telling me that the payment method is not authenticated. Can someone please help me? Thanks.

Hey @DecaTilde , we’re thrilled to have you in Linearity community!

I’m sorry to hear about the trouble you’re experiencing with PayPal.

To help resolve this issue, could you please send an email to billing@linearity.io with the email address you used for the PayPal payment? This will allow us to look into the details and assist you more effectively.

Looking forward to getting this sorted for you.