A folder with files is lost

I bought the pro version of the program. Created a folder, and it created files and worked with them. Then I did not use the program for two days. When I opened the app today, I couldn’t find my folder. Maybe I accidentally deleted it myself, although I can’t be like that.
Is there any way I can recover my files?
Sincerely, Victoria

Hi Victoria,

Welcome to the forum and thanks for your question.

I’m really sorry to hear that your files are missing. We checked internally and couldn’t find any discrepancy since all systems are running fine. Unfortunately, there isn’t a way to recover files if they are deleted by someone using the application.

I hope you didn’t lose important information in those files. Please let me know if I can help you in any way.


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Thanks for the answer. I had to do some work again. Fortunately, the references have been preserved.

Don’t you want to make it possible to hold deleted files in some virtual trash can for a while?

Sincerely, Victoria :hugs: